Privacy Policy

Privacy Policy

City Group JSC respects the privacy of personal data and processes it under Regulation (EC) 2016/679. Below you can read how and why we will use your data.

What is personal information?

Under the General Data Protection Regulation, personal data is defined as:
"Any information relating to an identifiable individual or an individual 
who can be identify (" data subject "); an an individual is a person who can be identified, directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier or one or more signs specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual; ".

Why City Group JSC collects and stores personal data?

То be able to provide you the goods you offer, we need to collect personal data for correspondence and organization of courier / postal items; We guarantee that the information we collect and use is necessary for this purpose and is not intended to enter your personal space.
For the purpose of communication with advertising and marketing intentions, City Group JSC
 will ask you for further agreement.

How do you use my personal information?

In this privacy policy, we declare that the personal data we collect will only be used for the following purposes: contracts, invoices, transceivers protocols, and any other documents the necessity of which arises in connection with the occurrence, existence or termination of legal relations with City Group JSC, including for the fulfillment and realization of rights and obligations under them; carrying out commercial activities; carrying out financial accounting and reporting activities; realization and protection of the legitimate interests of City Group JSC; fulfillment of legal obligations and reporting to state and other competent authorities, institutions, organizations, etc. authorities; making contact and correspondence;

Will you forward and share my personal data with other organizations or individuals?

We will not sell your data to third parties, nor will we pass it on to obtain any benefit.
City Group JSC
 may transfer your personal data to our service subcontractors who have a contract with us.
All third parties who may receive your data are required to keep your data secure and use them only to fulfill our obligations. When they no longer need your data to fulfill these obligations, they will have detailed instructions for their destruction in accordance with Fortis's
Recipients of your data may also be national authorities to whom we 
will provide them under specific and clear legal obligations.


Cookies are small text files that contain small amounts of information and are stored on your computer or in the memory of your web browser. Then, your web browser sends these cookies back to our website every next visit, helping the site recognize and store information about your user preferences (visits, clicks, activity history). The use of collected cookies is very limited and involves technical objectives - improving and customizing the functionality of our website and our products. More about using cookies can be found in our Cookie Policy.

How will you store my personal data that you collect?

City Group JSC will process the information you provide in a way compatible with the requirements of the General Data Protection Regulation (ARPD) and the Privacy Policy accepted by City Group JSC. We will make efforts to keep the information accurate and current.
We will not store your information longer than is reasonably necessary to be fulfilled the specific purposes with which 
it has been collected and for which you have been notified here.
Some of the 
personal information’s storage periods depend on legal obligations of keeping documents and information within certain minimum periods.
We will take predictable technical and organizational measures to protect your data from unauthorized access.

Can I find out what my personal data you have and process?

City Group JSC is obliged upon your request to answer you what information we hold about you and how it is processed.
If we 
have your personal data, you may request the following information:
· Contact details of the organization that processes or on behalf of which your data is processing.
· Targets of processing;
· The legal basis for the processing;
· The categories of personal data processed;
·  Recipients or categories of recipients to whom they are or will be revealed;
·  Recipients from third countries or international organizations if there is a transfer of personal data to them and guarantees that data security will be at least at EU level;
If processing is based on the legal interests of City Group JSC or a third side, information about these interests.
• The foreseen term for which personal data will be stored;
• Details of your rights to request correction or deletion of personal data or limitation of the processing of personal data, and your right to object to such processing;;
• Information about your right to withdraw your consent at any time;
• Details of your right to appeal to a supervisor;
• Information whether the provision of personal data is a mandatory or contractual requirement or requirement required to conclude a contract and whether you are obliged to provide personal data and the possible consequences of the impossibility to provide such data.
• The source from which your personal data is collected when it is not collected directly from you.
• All details and information on the availability of automated decision making, such as profiling and any meaningful information about the logic involved in these operations, as well as the significance and expected consequences of such processing.

How do I access my data being processed?

Registered users in the e-shop can practice their rights through account management tools. For all others, it is necessary to make a request to contactof City Group JSC,


Country: Bulgaria

Address: Town of Pleven, 18-20 Georgi Benkovski Str

Phone: +359888775453



Do I have a right to appeal to the supervisor?

You have the right to submit a complaint directly to the supervisory authority, the competent authority of which is: Commission for Personal Data Protection, address: Sofia 1592, "Prof. Tzvetan Lazarov "№ 2 (
In case you wish to file a complaint about the processing of your personal data through City Group JSC, you can do so by contacting City Group JSC.