Terms and conditions
These Terms and Conditions govern the relationship between City Group JSC and the Users (customers) who use the e-shop gallery-city.com/shop for the purchase of works of art. By clicking on an object, a picture, a link (other than the Terms and conditions) or a button located at gallery-city.com/shop, it is considered that you accept or agree to the Terms and Conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Law (CPL) with the following site: https://kzp.bg/, as well as with the other normative acts operating in the Republic of Bulgaria. On January 9, 2016, the Online Dispute Resolution (ODR Platform) is launched - its address is: http://ec.europa.eu/consumers/odr/
1. DEFINITIONS
"SELLER" is
the gallery-city.com/shop site owned by CITY GROUP JSC and serves as a virtual
platform for the sale of works of art. The seller is the person with whom the
User signs a distance contract for a particular painting (artwork) in the
online store.
"USER" is an
authorized person who has consented to these Terms and Conditions in connection
with the making and purchase of the works of art offered in the online store.
"GALLERY" is
the gallery-city.com/shop website, which serves as a virtual platform for offering
artwork for sale and for reaching an agreement between SELLER and USER for
ordering and buying a particular painting (a work of art).
SELLER and USER for
selling and ordering a particular painting (work of
art).
CITY GROUP JSC is a company with UIC 114663818, with headquarters in the city.
Pleven, Buxton 1, tel: 064/800636, e-mail: info@gallery-city.com, which creates
and maintains electronic shop (gallery) offers and sells works of art through
the site and determine the current terms and conditions under which sold
artwork. CITY GROUP JSC has the full rights to unilaterally modify the content
of the website and the ways of accessing it.
"ORDER" is the
User request made to the Gallery for the purchase of one or more specific works
of art (paintings). The order is packed and sent by courier to a pre-specified
address in the Order by the User after being approved by email or telephone.
Approval by email is by sending an email (confirmation email). Approval by
phone happens after a call from an employee of the gallery for confirmation.
"CONTRACT FOR
SALE" is the contract concluded by this site (GALLERY) for the purchase of
a work of art (painting) between the Seller and the User.
"COURIER" is a
merchant who physically delivers the purchased picture (a work of art) to an
address specified by the User and works under the requirements of the Postal
Services Law.
2. TERMS OF USE OF
GALLERY
2.1. The view
gallery-city.com/shop is completely free and accessible from all over the
world.
2.2. In order to shop
from the GALLERY, the User is not required to register and provide personal
data. At the express wish of the User, he may register and provide personal
data, CITY GROUP JSC is a data administrator within the meaning of Regulation (EC) 2016/679 and has the right to
collect, process and use the personal data to the needs of the e-shop, while at the same time having the obligation
to keep such personal data secret, not to use them for other purposes, or to
make them available to third parties.
2.3. In the GALLERY (gallery-city.com/shop) each picture, which is available for sale has specified price, features and additional information aimed at helping you to make informed choices when buying a determined work of art.
2.4. All prices listed
on the site are final with VAT included.
2.5. A "Buy"
button is located on the page next to each picture available for sale. Clicking
on the "Buy" button saves the selected product into a User virtual
basket. The contents of the basket are retained until the user decides to go to
purchase the selected artworks. By clicking the "Basket" button (in
the top right corner of the site), the users can view the contents of their virtual collection, add new pictures
or remove those they do not want. After clicking on the "Finish
order" button, displayes the customer data,
delivery data, and re-view of the virtual basket.
3. ORDER A ARTWORK
3.1. To make an order to
the gallery, the user must indicate:
3.1.1. a valid e-mail
address;
3.1.2. true address for
delivery and invoicing;
3.1.3. true contact details
- two names, phone.
3.2. The order is
activated, ie. is requested to the gallery by pressing the second "Request
order" button - located after the delivery details and payment method of
the order
3.3. When a successful
order is made, the user receives an order confirmation by e-mail at the email
address specified by the customer. In the email confirmation, the picture (work
of art) ordered, the order number, the date and time of the order were indicated.
Phone confirmation is made on first order or, if necessary, additional
information or order specification.
3.4. If the ordered
picture (artwork) is not available, gallery-city.com/shop notifies the user. If
the User does not agree that the order will refer to another painting (work of
art), the order may be canceled.
3.5. Orders in the
gallery gallery-city.com/shop are accepted 24 hours a day, 7 days a week.
3.6. Orders received
without correct or missing Buyer (User) information will be canceled if the SELLER does not receive
the correct data within 48 hours after the order was received. Such orders
become status "REFUSED" due to the impossibility to be executed.
3.7. The user may refuse
an order without having to mention the reasons for the refusal.
3.8. Cancellation of an
order can be made by phone or e-mail given in the site: info@gallery-city.com.
4. DELIVERY OF ARTWORK
4.1. Once
gallery-city.com/shop has receives an order from a User, the automated gallery system notifies the User by email for the successful order.
4.2. Deliveries are only
made to successful orders. When the ordered picture (artwork) is packed, the
user is informed by email that the picture (the work of art) is transmitted to
a courier for transportation to the corresponding address.
4.3. Deliveries of
ordered paintings (works of art) are not performed on Sundays and national holidays, except when there are individually
agreed terms.
4.3.1. Orders are
delivered within 1-2 business days, but in rare cases, a delay is possible, which
will be specified when the order is confirmed.
4.4. The seller uses the
courier companies Interlogistica or Econt Express for delivery. In certain cases when the
purchased picture value is above 1000 BGN. is
possible personal delivery.
4.5. The delivery is
made to an address specified by the User or to an office of the courier company
in the mentioned city.
4.6. The delivery of all
orders is free of charge to any point in Bulgaria.
4.7. Each shipment is
insured and the insurance is at the Seller's expense.
4.8. If the User does not provide access and conditions for delivery the
painting (artwork) to the specified address at the specified time or does not
go to the mentioned courier company's office to receive the painting (artwork)
on time, when he has chosen this option, the seller will be released from the
obligation to implement the stated delivery
5. PAYMENT
5.1. Payment of the ordered picture (work of art) can be done in two
separate ways, regardless of the method of payment chosen, the payment amount
is the same and no additional charges are charged for processing the payment.
5.1.1. By "cash on delivery" - payment in cash to the courier on
delivery;
5.1.2. By bank transfer to Seller's account;
5.2. For every ordered picture (work of art) the user has to pay the price
announced in the e-shop at the time of the order.
6. REFUSAL OF THE CONTRACT. CLAIMS
6.1. The user is entitled to claim or return purchased from the gallery
picture (artwork) within 14 days of receipt of the picture (the artwork).
6.2. Refusal of the contract can also be made to the courier on the
delivery of the painting (the work of art).
6.3. Upon cancellation of the contract, the User is obliged to return the
purchased painting (artwork) in undamaged and preserved form.
6.4. Upon cancellation of the contract, if the consumer has paid the goods,
he / she will be refunded the paid amount for the returned picture (a work of
art) on a bank account specified by him / her within 15 / fifteen / days after
the return of the painting (the work of art). Amounts will not be refunded
until the user does not return the picture (the work of art). If the purchased
picture (the work of art) is not returned within the time limit specified in
paragraph 6.1, the withdrawal from the contract shall not have an effect.
6.5. Claims can be made when purchased picture (artwork) does not
correspond to what was agreed between the parties to the contract of
sale. The discrepancy in the agreement between the parties may be
expressed in:
- Distorted picture integrity (the work of art);
- sent a wrong picture (artwork) other than ordered;
- inconsistency with the description of the painting (the work of art);
- damage to the picture (the work of art) during transport.
6.6. Picture frames are not subject to this contract and are not part of
the purchased picture. So the Gallery is not responsible for any transport or
other defects in the frame.
6.7. The claim may be brought before CITY GROUP JSC at the specified email
address info@gallery-city.com, while the User must return the goods within two
months.
6.8. In the case of a claim, the consumer may choose to replace the
specific painting (artwork) with another one by leveling prices.
6.9. The return of a painting (a work of art) in a claim, in cases other
than transport faults, is subject to the following conditions:
- A good artistic appearance (the picture is not torn, scratched, dirty,
damaged).
6.10. In case of replacement of works of art, the transport costs are at
the expense of the User in both directions unless the replacement has been
imposed by the fault of the gallery.
7. CONDITIONS FOR THE COPY OF INFORMATION
7.1. All information published at gallery-city.com/shop is owned by CITY
GROUP JSC, incl. pictures and descriptions of paintings (works of art). The
Gallery entitles owners of other sites and users to post links to
gallery-city.com/shop online gallery.
7.2. It is forbidden to copy texts and photos from gallery-city.com/shop
and place them on other websites and online stores without the written consent
of CITY GROUP JSC or quote the source by adding the following text:
"Source: City Gallery with link to https://gallery-city.com”
8. RESPONSIBILITY
8.1. Liability for image defects (the artwork), for the execution of the
distance sale contract, and for the refund of paid sums, carries the Picture
(the work of art) Seller. He is required to provide, along with the painting
(the work of art), and information in paper form, to assist the User in
exercising his rights.
8.2. CITY GROUP JSC does not bear any liability to any third party if such
person believes that information posted in the Gallery infringes someone's
copyright or other intellectual property rights.
9. PRIVACY POLICY
Data confidentiality is of particular importance to us.
We have the intention to make our website comfortable and to contain as
much information as you may be interested in. We also take care of its safety
use so you can be assured that your personal data and rights are protected.
9.1. What personal data do we process?
On our website, you have the ability to provide us with different personal
data (eg email, address, name). The provision of these data is entirely
voluntary.
Whenever a user opens our webpage and its various menus, we receive information
in the form of an information protocol with the following content:
• the webpage that forwards you to us
• IP address
• date and duration of access
• user request
• the amount of transferred data
• information about the browser and operating system you are using.
9.2. Cookies
To make your visits to the GALLERY page as functional as possible, we use
the so-called cookies. Cookies are small text files that are stored on your
hard drive.
Some of them contribute to the optimal use of our website. They are already
stored on your computer without we have the opportunity to ask for your
consent. Other cookies will not be saved until we have your consent. More about
cookies can be found in our Cookies Policy.
9.3. How do we process your personal data?
We use your data only for the purposes for which we collect it. When
processing your inquiries and when you use our services, we sometimes use
subcontractors who only receive the required data for the order.
The information protocol and the data in it are stored for the security of
our systems in order to identify a hacker attack. We are not able to assign a
protocol to a particular person. We do not compare information from a database
to another database.
The data we receive from you voluntarily is stored so we can:
• Send you the newsletter if you have subscribed to it;
• Processing your inquiries and orders;
If you have agreed to receive our newsletter, we use your email address so
that you can receive up-to-date information about new pictures in the GALLERY.
Once the purpose for which we have collected your personal data is reached,
we commit to destroying them immediately unless there is a legal deadline for
their storage.
9.4. What are your rights?
Upon request, you have the right to receive free information about your
personal data that has been collected. You have the right to refuse to collect
and process your personal data at any time and also to request that it to be
deleted, corrected or blocked. To do so, send an email to the contacts listed
on the site or exercise your rights from the GDPR tools in the account.
The present General Terms and Conditions have been accepted by CITY
GROUP JSC and the last change in them was at 20.05.2018.